Frequently Asked Questions
SHIPPING
What shipping methods do you offer?
We offer standard shipping within and outside Nigeria across other African countries, via DHL, UPS and expedited shipping options for those who need their orders delivered faster.
How long will it take for my order to arrive?
Shipping times vary depending on your location and the shipping method selected. Generally, orders are processed within 3-5 business days.
Do you ship internationally?
At the moment, we only ship within Nigeria and neighboring African countries. We're working on expanding our shipping options in the future.
PAYMENT
What forms of payment do you accept?
We accept all major credit cards, including Visa, Mastercard, Verve and direct bank transfers. We also accept cash payment at our showroom located at #78 Aminu Kano Cres, opposite Sheriff Plaza by Banex Road, Wuse, FCT, Abuja.
Is it safe to enter my credit card information on your website?
Yes, our website is secure, and we use industry-standard encryption technology to protect your personal and payment information.
Order & Retunrs
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track your package.
What is your return policy?
We accept returns within 15 days of purchase for items in their original condition. Please contact our customer service team for instructions on how to process your return.
How do I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that orders are processed quickly, and changes may not always be possible.